Effective Date: August 6, 2025
Last Updated: August 6, 2025

At Yore.care, we aim to provide the highest quality healthcare products and services. This Return & Refund Policy explains how we handle returns, replacements, and refunds for purchases made through our platform.

1. Non-Returnable Items

For health, safety, and hygiene reasons, the following items are non-returnable and non-refundable once sold:

• Prescription medicines

• Opened or unsealed over-the-counter medicines, supplements, or personal care products

• Perishable healthcare items

• Diagnostic and lab testing services

• Home care or nursing services once delivered

• Digital consultations or reports once completed

  
  

2. Returnable Items

You may request a return or replacement if:

• You received the wrong product

• The product is damaged or defective on arrival

• The product has expired before delivery

To be eligible for a return:

• The item must be unused, sealed, and in its original packaging

• You must raise a request within 48 hours of delivery

• You must provide proof of purchase and images of the product

  
  

3. Refunds

Refunds are issued only in the following cases:

• Payment was charged but the order could not be fulfilled

• A returned product is verified to be defective, damaged, or incorrect

• A service booking was cancelled within the applicable cancellation window

Refund method:

• Refunds will be processed to the original payment method

• Refund timelines: 5–7 business days after approval

• Any payment gateway or transaction charges are non-refundable unless required by law

  
  

4. Cancellations

• Product orders: Cancellable only before the order is packed/shipped

• Service bookings: Cancellable as per the specific service provider’s policy shown at booking

• In case of prepaid orders, cancellation refunds will be processed as per Section 3 above

  
  

5. How to Raise a Return/Refund Request

To request a return or refund, contact us via:

📧 Email: support@yore.care
🌐 Website: https://www.yore.care

Please provide:

• Order ID

• Reason for return/refund

• Photos of the product (if applicable)

  
  

6. Exceptions

• We reserve the right to reject a return/refund request if the claim is found to be false, fraudulent, or outside policy timelines

• Refunds for third-party services (e.g., pharmacies, labs) are subject to the partner’s own return/refund policy

  
  

7. Policy Updates

We may revise this Return & Refund Policy from time to time. Updated versions will be posted on our website with a new “Last Updated” date.